Settlement Services Dashboard

Sector: Immigration and Refugee Settlement (IRCC-Funded SPOs)

The Challenge:
Service Provider Organizations across Canada are mandated to deliver federally funded settlement programs while maintaining strict compliance with IRCC reporting requirements. Many organizations faced mounting administrative pressure — with client data spread across spreadsheets, paper forms, and disconnected tools. Staff spent excessive time preparing reports and reconciling data, creating “digital debt” that drained capacity from front-line service delivery.

The Arc Solution:
Arc Technologies developed the Settlement Services Dashboard — a secure, centralized platform purpose-built to meet IRCC standards while streamlining all aspects of client intake, service tracking, and reporting. The system automates iCARE alignment, report generation, and Immediate Outcomes tracking, ensuring data accuracy and audit readiness. It provides role-based access control, encrypted data storage, and customizable forms to support both small and multi-location SPOs.

Quantifiable Results & Impact:

• Compliance Confidence: Eliminated reporting errors and reduced IRCC submission time by up to 70%.
• Operational Efficiency: Consolidated multiple tools into one system — reducing administrative workload and human error.
• Data Security: Centralized sensitive client information in a fully encrypted, Canadian-hosted environment.
• Continuity: Enabled seamless onboarding of new staff through standardized workflows and data access protocols.

Outcome:
The Settlement Services Dashboard has transformed compliance management from a reactive obligation into a proactive, data-driven process. SPOs using the platform now operate with greater transparency, reduced overhead, and renewed confidence in their reporting accuracy and funding readiness.

National Safety Solutions (NSS)

Industry: Safety & Risk Management

The Challenge: In the safety and risk management industry, reliability and consistency are critical. NSS needed a long-term technology partner to support essential operations such as real-time tracking, compliance documentation, and data-driven reporting, ensuring seamless continuity across their services.

The Arc Solution: For over three years, Arc Technologies has served as NSS’s dedicated technology partner. Our collaboration has included the development of custom tools for operational management, staff accountability, and risk data visualization—designed to meet the stringent requirements of a safety-driven organization. Each solution was engineered for scalability, uptime reliability, and integration with NSS’s existing workflows.

Quantifiable Results & Impact:

• Operational Continuity: Reliable, fault-tolerant systems enabling NSS to maintain consistent service delivery under demanding field conditions.
• Efficiency Gains: Streamlined internal processes reduced time spent on manual reporting and documentation.
• Data Accuracy: Improved tracking and reporting precision enhanced client confidence and compliance readiness.
• Long-Term Partnership: Continuous collaboration over three years has allowed iterative improvement and innovation aligned with evolving safety regulations.

Outcome: NSS continues to rely on Arc’s imaginative and dedicated team to support their mission-critical operations. This long-term partnership exemplifies our commitment to minimizing operational friction and ensuring business continuity for clients in high-stakes industries.

“The team at Arc Technologies is made up of imaginative and dedicated individuals who are a pleasure to work with. In the three years we have used their services, they have continued to provide timely and exceptional technology solutions.”